Privacy Policy


Betista guarantees protection and preservation of personal data provided by users during registration and continued use of the Website: name, address, telephone number, zip code, etc. Personal data is collected for the purpose of ensuring security, conducting communications, as well as managing the game account. User data is strictly confidential and cannot be transferred to third parties.

Some of this personal information, such as a way to identify you, is necessary to enter into a binding legal agreement with us, participate in the games or make payments for Services available on the Website.

By visiting, registering or logging in to the Website and providing us with personal information, you explicitly accept and consent to SoftGenius N.V. collecting, processing and disclosing your personal information for the purposes set out in this Privacy Policy. If you do not agree with the terms of our Privacy Policy, please do not provide any personal information to us, do not use or register on the Website.

If you refuse or withdraw your consent, or if you choose not to provide us with any personal information, we may not be able to provide you with the Services that can be offered on our Website. Consent can be withdrawn at any time by sending a request to or deleting your account. Please note that we may also rely on legitimate interests or fulfillment of a contract to continue processing your personal information

By using our Service, you are also agreeing to our Terms and Conditions. Please make sure you read and agree with our Terms and Conditions if you want to use our Services.

Any personal information provided to or gathered by us is controlled by SoftGenius N.V., a limited liability company registered under the laws of Curacao with registration number 161182 and registered address at Zuikertuintjeweg z/n (Zuikertuin Tower) Curacao, acting as a data controller. In adherence to compliance and current GDPR regulations, player information will be retained for a period of 8 (eight) years.

Personal Information we collect

The personal information and data that we collect and process about you include the following:

a) information and documents provided to us upon registration of the player account (such as name, surname, e-mail address, phone number, residential address and date of birth) and in the course of KYC & due diligence procedures

(b) information about the games you participate in via our Website

(c) details of the transactions you carry out with us via the Website or Services

(d) The Website visits details including, but not limited to, traffic data, location data, weblogs and other communication data;

(e) records of your correspondence with us, whether via the Website, live-chat, e-mail or other means of communication

(f) information provided in customer surveys or other forms of customer research;

(g) any other information that you submit to us via the Website or e-mail.

We reserve the right to record all calls, internet communications and details of transactions you carry out through the Website.

How We Use Your Personal information

We use the personal information we collect from you for a scope of different business purposes and according to different legal grounds of processing.

We may collect and process your personal information for the purposes of:

(a) registering you on the Website, creating your user account, creating your profile and to enable you an access and use of the Website and Services

(b) allowing you to participate in the games available on the Website;

(c) processing your payments;

(d) providing customer service, giving you information about your account, responding to your requests;

(e) improving our Services by using log information and usage information to better understand network behavior and trends, detect potential outages and technical issues;

(f) providing you with ancillary services;

(g) preventing, detecting and investigating fraud, security breaches, potentially prohibited or illegal activities, as well as for enforcement of law and our Terms and Conditions;

(h) conducting risk assessment activity including but not limited to anti-money laundering and player protection obligations as may be required by applicable EU or regional legislation;

(i) carrying out operations necessary to enable the foregoing

We may also use your personal data to inform you of changes on the Website, new services available and promotions that you may find interesting. If you do not wish to receive such direct marketing material, you may opt-out of such communications by following the instructions contained therein.

We may use and publish your username and/or part of your email address and/or first name and/or first letter of last name and/or region for promotional purposes. You may withdraw your consent for this by contacting

How We Might Share Your Personal information

We may share your personal information with our employees, affiliates or third party providers under certain contracts. This disclosure may be required for us to provide you access to our Services, to comply with our legal obligations, to enforce our Terms and Conditions, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We attempt to minimize the amount of personal information we disclose to what is directly relevant and necessary to accomplish the specified purpose. We do not sell, rent, or otherwise disclose your personal information to third parties for their marketing and advertising purposes without your consent.

You agree that your personal data will only be disclosed to and/or processed by third parties in the following cases:

(a) to detect, investigate and control fraud, money laundering and terrorism funding activities (this includes but is not limited to third-party suppliers such as ID and address verification system providers, payment service providers and financial institutions, licensing bodies and other competent authorities);

(b) to comply with our legal and regulatory duties and responsibilities to the relevant licensing and regulatory authorities as well as all duties and responsibilities owed under any other applicable legislation;

(c) if we need to share data with our payment processors to facilitate transactions;

(d) when we feel that disclosure is necessary to protect our or your safety, or the safety of others;

(e) if it concerns a credit reference agency (a credit reference agency may also keep a record of such information);

(f) where we are required to do so by law;

(g) to any other third party with your prior consent to do so.

How You Can Access, Control and Correct Your Personal Information

You have the right to access your personal data that have been collected and held by us. We will provide this, free of charge in electronic format, subject to you evidencing your ID to avoid a security breach. You also have the right to request a correction and/or erasure of incorrect and/or inappropriate data. Your request should be sent to our Customer Support at It is your responsibility to maintain your personal information accurate and up to date.

Where you have given consent to process your personal information, you have the right to withdraw this at any time. However, once you make that request, we will no longer be able to provide or continue to provide you with our Services and your player account will be closed. Your personal information is essential to us not only for the purpose of providing our Services but also to comply with fraud and anti-money laundering regulations.

How We Use Cookies & Similar Tools

We may use cookies and similar technologies on our Websites and Services. Cookies are small files containing information that is downloaded to your device when you visit our Website. We use them in order to offer you an optimal and personalised customer experience, track visitors and improve our Services. You may refuse to accept cookies by activating an appropriate setting on your Internet browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser settings so that it will refuse cookies, our system will issue cookies when you log on to the Website. If you register on the Website, or if you continue using the Website, you agree to our use of cookies and similar technologies on the Website.

Anti-Money Laundering (AML) Compliance and fighting Transaction Frauds

Gaming environments are often targeted by those wishing to launder money. The speed of transactions and use of multiple payment processing options make gaming businesses especially vulnerable to this activity. As a result we at Betista are combating these threats and do our best to protect our clients from any interruptions which may occur with the website as the results of such risks.

AML/KYC Policy covers the following matters: monitoring activity, representations and warranties, prohibited jurisdictions, verification procedures (KYC), identity verification.

1. Monitoring activity

1.1. Betista employees regularly receive training in Money Laundering indicators such as (but not limited to):

- Unusual Gaming Patterns;

- Suspicious deposit and withdrawal patterns (size and frequency);

- Reliability of Card Data;

- Customer verification issues and Identity Theft;

- Account linkage/multiple accounting.

1.2. All instances of suspected Money Laundering attempts must be reported to the MLRO or management, but that suspicion must not be conveyed to the customer and further actions must await consents.

1.3. Betista does not have any cash element to it, mitigating risks associated with counterfeit monies and cash money laundering.

1.4. Systems will be operating to record all transactions for an account. These account histories will be subject to a programme of regular and continual checks against fraud. Where unusual gaming patterns and winning patterns are detected, these will also be cross- referenced to call and messaging history to ensure that staff are not colluding with customers or acting illicitly.

1.5. Company will also keep a register of those customers that it identifies as high risk or politically exposed. Those accounts will be subject to greater scrutiny and frequency of checks.

1.6. We are also implementing adequate monitoring procedures in our gaming business across equipment, people, communications and transactions. Company will implement a range of measures and procedures to ensure security and safety in these areas (which includes, but not limited to staff training, call recording technologies and storing communications with clients).

2. Clients’ representations and warranties related to Anti-Money Laundering (AML) Compliance and fighting Transaction Frauds.

2.1. Considering the rights given to you for using the Services, you guarantee, covenant and agree to the following:

- your age is at least 18 years or you are of age, which is legally accepted for gambling in accordance with the legislation of your jurisdiction

- you are the lawful owner of the money on your account. All information provided by you to the Company during the registration process or at any time thereafter, including information as part of any payment transaction requiring money depositing, is true, valid, correct and complete and matches the name (names) on the credit/debit card(s) or in other payment accounts that are used to deposit or receive funds on your account.

2.2. By accepting the Terms and Conditions you give us the right to perform periodic inspections (at our sole discretion), or checks, which may be required by third parties (including regulatory authorities) to confirm your identity and contact details (”Check”).

2.4. During such checks we may restrict the possibility of money withdrawal from Your account.

2.5. If any information that you provided to us is false, inaccurate, misleading or otherwise incomplete, it will be in breach of contract, and we reserve the right to terminate your account immediately and/or refuse you the use of Services in addition to other measures we may choose to take in our sole discretion.

3. Prohibited jurisdictions

3.1. You are prohibited from creating accounts and / or depositing any funds if you are located or reside in the following states: USA, UK, Spain, Israel, France, Netherlands, Belarus, Ukraine, Aruba, Curacao, Bonaire, Saba and Saint Eustatius, Saint-Marten.

KYC (Know Your Customer) Policy

1. One of the international standards for preventing illegal activity is customer due diligence (“CDD”). According to CDD, Betista establishes its own verification procedures within the standards of anti-money laundering and “Know Your Customer” frameworks.

2. Identity verification

2.1. GreatSpin’s identity verification procedure requires the User to provide Betista with reliable documents, data or information (e.g., national ID, international passport, bank statement). For such purposes Betista reserves the right to collect User’s identification information for the AML/KYC Policy purposes.

2.2. Betista will take steps to confirm the authenticity of documents and information provided by the Users. All legal methods for double-checking identification information will be used and Betista reserves the right to investigate certain Users who have been determined to be risky or suspicious.

2.3. Betista reserves the right to verify User’s identity in an on-going basis, especially when their identification information has been changed or their activity seemed to be suspicious (unusual for the particular User). In addition, Betista reserves the right to request up-to-date documents from the Users, even though they have passed identity verification in the past.

2.4. User’s identification information will be collected, stored, shared and protected strictly in accordance with the GreatSpin’s Privacy Policy and related regulations.

2.5. Once the User’s identity has been verified, Betista is able to remove itself from potential legal liability in a situation where its Services are used to conduct illegal activity.

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